Returning a selfridges.com order is easy. Just fill in your returns form and use the returns label sent out with your delivery. This will help us identify your order. If for any reason you're not happy with your purchase, we offer a full refund within 28 days of delivery or collection – provided the items are new and unused, with all the labels and tags intact and in the original packaging.
Please note, in some instances, we are unable to offer refunds or exchanges. This includes personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights. For more information please see our Returns Policy.
You can refund online orders at any of our four stores or alternatively, by post. For more details, please see Online Returns Process. Please note, Christian Louboutin orders cannot be returned in store, they can be returned via our complimentary courier service or by complimentary Royal Mail returns.
If you have ordered from the UK and the value of your item(s) you are returning is over ￡250, we strongly advise you to use our complimentary courier collection service. Please contact our Customer Service team here or by calling 0800 123 400 (+44 (0)207 160 6222 from overseas).
Please note, De Beers, Bulgari, Chopard and Chanel (Fine Jewellery & Watches) online orders can either be returned to their respective boutiques in our London, Oxford Street store or via our complimentary courier service. For those customers returning De Beers, Bulgari, Chopard and/or Chanel (Fine Jewellery & Watches) items via our complimentary courier service you are required to contact our Customer Service Team by calling 0800 123 400 (+44 (0)207 160 6222 from overseas) in order to arrange for our authorised courier to collect your De Beers, Bulgari, Chopard and/or Chanel (Fine Jewellery & Watches) items on a nominated day pre 10:30am service.
Please see our Terms and Conditions for full details.